What do clients say about your services? Client feedback is a crucial component in increasing client satisfaction and loyalty, just like any business.
Whether you gather client feedback through realistic discussions or provide general surveys, not only is it important to gather information, but also, to understand what clients are expressing. By doing so, this allows you to make changes to not only to your services and systems, but also to how you deliver services and systems to clients.
Here are a few questions to ask clients about the services you provide. Also, check out these three simple tips from Ruby Receptionists to make every client’s experience great and another article on how to become a trusted advisor from Attorney at Work.
Consider that by positively improving your client's experiences, clients will share their positive thoughts and feedback with others. This in turn, will hopefully lead to increased firm profits, not from higher rates and fees, but by simply hearing what clients are saying and making it your goal to provide quality client experiences through your own clients' feedback.
Written by: Emily Worley, PMAP Assistant, SC Bar
Edited by: Courtney Kennaday, Director, PMAP, SC Bar