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Posts published in “Wi-Fi”

Is that really technical support? Scam Alert!


In the past, you may have been targeted by scammers claiming to be technical support from Microsoft, Apple, a printer company, or internet service provider due to a recent purchase or technical issue. In many of those instances, the scammer likely called you.

Recently, the FBI reported an increase in technical support bait and hook tactics, including the user being fooled to call the scammer!

Before you dismiss this reoccurring scam, be sure to review with your staff the variations, trends, and tips from the FBI and ZDNet.

Contact if you have any questions.

How to Prevent Scams from Quickly Happening to your Firm


When it comes to scams, experts say, it is not a matter of IF a law firm will be targeted but WHEN. Law firm data is some of the most coveted and confidential hidden treasure in the world. Hackers and scammers know data is a precious, as a law firm, you, are their big red target.

What are some ways you can better prepare your solo, small, medium, or large firm for some of the wackiest, craziest, and disguised scams? Check out our 20 tips below.

20 Tips for Law Firms on How to Educate and Prevent Scams

1.      Follow the FTC website and US-CERT for privacy, identity, and online security updates.

2.      Hire certified professionals to support/update your computer hardware and software.

3.      Update anti-virus/security software on a regular basis. This is especially important with ransomware like WannaCry and a cyberthreat called Petya roaming the internet.

4.      Make sure your pop-up filter is up-to-date (comes with most security software).

5.      Always check links before clicking on them. Look for misspellings or other irregularities. Hover over the link before you click on it.

6.      Always make sure site URLS indicate HTTPS before using them.

7.      Email messages from friends or from companies you trust require scrutiny. Treat emails, links, and attachments with suspicion. Call to verify that entity/friend sent it to you.

8.      Don’t follow links in bank emails, etc. Instead use your browser to enter the URL.

9.      Never use public Wi-Fi or hotspots. Be careful with private Wi-Fi connections that you are not sure what the security measures are.

10. Contact hardware/software companies directly for assistance. Do not trust companies that contact you directly (with the initiated call).

11. Never allow a “company” (no matter who) perform a “free security scan”.

12. If you get a call from a company or someone claiming to be tech support, hang up.

13. If you get a pop-up message that tells you to call tech support, ignore it.

14. If your computer brings up a concern you are not sure about, call your security software company directly but do not use the phone number in the pop-up or on caller ID. Instead, look for the company’s contact information online or on a software package or your receipt.

15. Never share your passwords or give control to your computer to anyone who contacts you.

16. Change any passwords that you share with someone. Assign unique passphrases to every online account.

17. If you pay for bogus services with a credit card, call the credit card company directly and ask them to reverse the charges.

18. Watch for unauthorized charges to your accounts. Also, watch for unauthorized activity on your computers.

19. Never reveal personal or financial information in emails or text messages.

20. Report scams to Report computer security incidents to US-CERT and the FBI Internet Crime Complaint Center

P.S. If you've been impacted by a scam or technical attack that your fellow Bar members should know about, please share your experience with us by emailing

Bluetooth Users: Beware of Bluesnarfing!


Do you enable Bluetooth on your phone, tablet, or mobile devices? If the answer is yes, you might want to reconsider (like me)!

Yesterday, I was the unlucky receiver of a rare (but not unusual) cyberattack: an attack to phish data with enabled Bluetooth! Picture this: While in my car using Bluetooth listening to music on my iPhone (my Android phone's Bluetooth was also enabled), I suddenly noticed something or someone trying to enter passwords to log in to my phones! At first, I thought I accidentally activated the login screen, but after a few minutes of studying what was going on, it was evident that someone was trying to access my phones’ data. I literally could see someone trying to enter a password on the login screen and then all of a sudden receive a failed attempt message (which also appeared on my screen). Whoever it was – kept doing it – untill I finally shut off the Bluetooth in my car, on the phones, and changed passwords.

After conducting some research, I discovered that cybercriminals within Bluetooth range are using Bluetooth as a tool to collect victim's personal data, called Bluesnarfing. They do this through a piece of software that enables them to download photos, text messages, music, passwords, and even confidential information like your banking records.

These types of attacks happen more than people realize and too many are unaware. With the confidential data that passes through or is stored on lawyers' devices, it is important that we all take precautionary measures. Regardless of which device you own, here are a couple of important tips to remember:

  1. Only use Bluetooth when absolutely necessary and only use public Wi-Fi with a reliable VPN. Turn Bluetooth and Wi-Fi off when you are not using them (althought it is always best not to use public Wi-Fi).
  2. Keep your device's software, apps, and operating system up to date. Allow automatic updates by the maker. If there are apps or programs you are no longer using - properly delete them.
  3. If you can, regularly check the internet to see if there are any important security/privacy settings you should change (view these setting updates for iPhone/iPad users and these setting updates for Android phone/tablet users)
  4. Change passwords / passcodes on a regular basis. Remember security experts now say it is better to have a longer password than it is to have a complicated password. (Hint: Set passwords to favorite sentences, phrases, songs, movie lines, etc. that no one else would know - although sentences of random words you can remember work best.) If your phone does not allow you to change passcodes (numbers) to long passwords, regularly change and reset your passcode on a weekly basis (or everytime you active public Wi-Fi or Bluetooth) and make it longer than 4 digits.
  5. When safe, always keep your devices in plain view sight and within your hand’s reach.
  6. Avoid storing information like passwords, banking information, and highly sensitive data on your devices. Use a password vault instead.

Follow SC Bar PMAP for further updates and if you see any articles or blog posts on this issue elsewhere, please email me at .

Public Wi-Fi Users Beware!


Several weeks ago at the 30th anniversary of ABA TECHSHOW, security experts firmly warned attendees about the dangers of using public Wi-Fi (not to mention several other security topics). The experts stated that while they knew many users in the room were aware of the risks associated with it, users utilized it anyway, because of the convenience, cost (it's cheap=free), and mindset that they would only be on it for a short period of time (short time = data won't get compromised/stolen).

Various experts stated that while the hotel WiFi appeared to be safe, users were taking a huge risk by being on any form of public Wi-Fi, regardless of location or credibility. Security experts proved their case by using many different examples of how devices/data could be compromised on a public Wi-Fi network with just a little bit of knowledge or tech savvy and a few tools. The results? Over and over, it was shown how public wi-fi in places like hotels, airports, restaurants, etc., makes a perfect target for malicious hackers to tap into a world of free roaming data.

The common question being, what should a user do when he or she is on the road and in need of an internet connection or the equivalent form of WiFi? What forms of remote access besides public WiFi are out there?

The tips from the experts:

  1. Turn off all public Wi-Fi. (For that matter, don't use WiFi altogether unless it is your own private Wi-Fi network (and even then, be sure your own private Wi-Fi network is secure as private does not always mean secure)).
  2. Don't use any open Wi-Fi networks unless it is a WPA 2 encrypted network with a password. (Click here to find out how to tell on a Windows or Mac Computer). Note that if you do use or have a WPA 2 connection, your data may not be secure. Consider using a WPA 2 Enterprise connection (WPA-ENT) instead of a WPA2-Personal (WPA-PSK) connection.
  3. Make sure all website URLS (especially those that you have to enter any kind of payment information (like credit or debit cards) or sensitive data, etc.) contain HTTPS (to show it is a secured connection) and not HTTP. Utilize HTTPS Everywhere (plug-in for Firefox and Chrome browsers to make sure websites only go to an HTTPS connection).
  4. Set up and use a virtual private network or VPN (Note: unless you are very tech savvy and have set up a VPN before, you probably want to hire an IT consultant to help you set up the VPN initially to make sure it is set up correctly and is secure)
    1. Possible hardware/software options:
      1. iTwin Connect (hardware device)
      2. TunnelBear
      3. ExpressVPN
      4. VPN4ALL
      5. VyprVPN
      6. Open VPN
    2. Or check out this list provided by John Simek of Sensei Enterprises to decide which VPN is right for you
  5. Set up and use a hotspot (if you are unable to use a VPN). There are different kinds of hotspots - you can purchase a mobile mi-fi hotspot device from your cellular carrier, or you can use your cell phone as your mobile hotspot (extra data charges may apply). Check out this article from PCAdvisor on how to use your smartphone as a hotspot.
  6. Make sure your security software is up to date and turned on. If you are on a shared wireless network, make sure your firewall software is turned on and up to date. Make sure network sharing is turned off if you are on a shared or public network.
  7. Use two-factor authentication for websites who give you that option

For more information, see this Attorney at Work post on the dangers of public Wi-Fi. The key for law firms is education. Don't be an ostrich and bury your head in the sand. You owe it your clients and yourself.

Written by: Emily Worley, PMAP Assistant

Edited by: Courtney Kennaday, Director, PMAP

South Carolina Bar